Medical Alert Calling Systems

How do medical alert calling systems work?

When someone needs help, he must press a button and a call automatically goes through to an alarm call centre or to a friend or relative. The following example explains how medical alert calling systems work:

1. The fall

While working in the garden Bill trips on the edge of the patio and falls down.

2. Setting off the alarm

Bill's alone. So he pushes the medical alarm button on his wristband trigger. A signal is sent to the alarm unit in the house to automatically dial the call centre.

3. Call centre alerted

The centre receives the call from Bill's calling unit . Automatically his details appear on a computer screen. The operator tries to talk to Bill but he is too far from the unit to hear and talk to her.

4. Help arrives

The centre rings Bill's daughter who lives in the next road, saying there might be a problem, and she comes round straightaway, arriving within 15 minutes.

5. Up and around

Fortunately Bill just needed help getting up. He was back working in the garden the same afternoon, but knows the system will work if he has a bigger problem

Finding a good alarm service

A medical alert calling system is there to respond to calls from people needing help. A good centre will do this reliably and sympathetically. So, how do you find a good centre? When you're looking for a good medical alert calling system service you must find the answers to the following questions.

1. Does the centre provide cover 24 hours a day, 365 days a year?

2. Are all calls answered quickly, within one minute?

3. Are there at least two operators at all times to answer calls?

4. Do all operators take account of the user's wishes when deciding what to do?

5. Are there procedures to ensure operators provide appropriate assistance in a wide range of circumstances?

6. Is all information on service users kept and handled confidentially by all staff?

7. Does the centre work well with emergency services in your area?

8. If the centre holds keys to users' homes, are they kept securely and identified only by code?

9. Does the centre check from time to time that users are satisfied with the service?

10. Does the centre have a complaints procedure which all users are told about?

11. Can the centre continue to work if essential services fail such as telephone or electricity?

More information related to medical alert calling systems:

american medical alarm | elderly medical alarm | medical alert alarm system | medical alarm devices | home medical alarms | senior medical alarm | medical alarm monitoring | medical alarm equipment | personal medical alarm